Privacy Policy

1. Data Controller

Loyal Therapy INC is responsible for the collection and processing of your personal information. For any privacy-related questions, contact us at:

loyaltherapy@outlook.com

Gatineau & Ottawa Region, Quebec, Canada

2. Personal Information Collected

When making a booking, we collect the following information:

• First and last name
• Email address
• Phone number (optional)
• Full postal address
• Date of birth (optional)
• Health notes or preferences (optional)
• Payment information (processed by Stripe — not stored by us)

3. Purposes of Collection

• Processing and managing your booking
• Calculating travel fees based on your address
• Sending confirmation and reminder emails
• Secure payment processing
• Accounting records (legal obligation)
• Communication related to your appointment

4. Third Parties with Access to Your Data

Your information may be shared with the following third parties strictly for service delivery purposes:

These third parties are bound by their own privacy policies and do not use your data for any other purpose.

5. Retention Period

• Booking and accounting data: 7 years (tax obligation)
• Client data without bookings: deleted upon request
• Address sent to Photon/Komoot: not retained by that service

6. Your Rights

In accordance with Quebec's Law 25 (Act respecting the protection of personal information in the private sector), you have the right to:

• Access your personal information
• Request their correction
• Request their deletion (subject to legal obligations)
• Withdraw your consent
• File a complaint with the Commission d'accès à l'information du Québec (CAI)

To exercise your rights, contact us at: loyaltherapy@outlook.com

7. Security

Your data is transmitted via HTTPS (SSL/TLS encryption). Payments are processed directly by Stripe and never pass through our servers. Data access is restricted to authorized personnel.

8. Changes

This policy may be updated. The effective date will be updated accordingly. We encourage you to review it periodically.